A phone system designed for small and medium businesses, Avaya
IP Office offers powerful capabilities to help employees
communicate more effectively with customers, vendors, and each
other. Combining advanced, big business functionality with the
ease of use and simplified management that small businesses
require, IP Office helps small businesses use communications to
differentiate them from their competition
Collaboration
Products—Essential Edition
Keep costs down and still
get essential call handling capabilities. IP Office Essential
Edition is the perfect small business starter kit delivering all
the “must haves”—call routing, caller ID,
hold/conference/transfer, voicemail—and a great selection of
Avaya phones.
Collaboration
Products—Preferred Edition
Gain 10 times more voice
messaging capacity (than Essential Edition) and handle dozens of
calls simultaneously. Equip your business with multi-level
automated call routing to ensure customers reach the right
person fast, anytime. Secure a 64-party conference bridge with
PIN number access. Get messages anywhere with automatic alerts.
Collaboration
Products—Advanced Edition
Increase productivity and
efficiencies in customer service. Customers receive 24/7 access
to information and services. Optional applications ensure
exceptional customer interactions for agents and supervisors.
Tracking and reporting capabilities gather sophisticated
customer intelligence and measure and report agent productivity.
Productivity
Products—Power User
Users control office
communications using an IP phone, cell phone or laptop. Users
receive all their messages—voice, email, and fax—in a single
inbox, and are automatically notified of important messages. Set
up conference calls on the fly, and have calls ring
simultaneously on both mobile and desk phones.
Productivity
Products—Mobile Worker
Make any mobile phone an
extension of the office phone system—complete with call handling
features and speed dials. No more giving out personal reach
numbers. Know that when customers call, they are dialing your
business numbers, not your employees' personal numbers.
Productivity
Products—Teleworker
Give teleworkers—employees
who work remotely full-time—the same phone and functionality
they’d have in the office. Users connect their phones to the
company’s phone system via a virtual private network. And
because it all goes through the IP Office system, you can hire
talent from anywhere and save money.
Productivity
Products—Receptionist
Help receptionists manage
high call volume from their PCs. Streamline call handling with
easy point-and-click call controls. A list of incoming calls and
call status displays on the PC screen. Integrate with commonly
used database software. Monitor all office extensions. Have one
receptionist provide coverage for multiple offices.